Office Administration SCQF Level 7

Preparing you to work efficiently and effectively in an administrative environment.


Why take this course?

This is a Unit within the Professional Development Award and HNC/HND Administration & Information Technology course, but is also included within other HN Group Awards and can be taken as a stand-alone Unit. It has been designed to develop the knowledge and skills required of an administrator, in order to meet the requirements of the administrative function of an organisation. The overall aim is to prepare you for further study or employment in an administrative or IT environment.

Credit points and level: 1 HN credits at SCQF level 7: (8 SCQF credit points at SCQF level 7)

What you will experience

This Unit has four outcomes, all of which will help you to develop the knowledge and skills required to work within an administrative environment:

In Outcome 1, you will learn about the core activities in relation to the role of the office administrator and you will learn how to evaluate and improve current working practices.  

Outcome 2 will equip you with the knowledge and skills required to deal effectively with work-related stress. You will learn how to identify the causes of stress and you will gain an understanding of how to cope and adopt strategies for dealing with work related stress.  

In Outcome 3 you will learn about the importance of effective communication and customer care. This outcome will also require you to evaluate a current system and a procedure, and design a new system and a procedure, in order to improve customer care within an organisation. 

In Outcome 4 you will be introduced to the legislative requirements pertaining to the current office environment. You will be required to identify the key responsibilities from both an employee and employer's perspective under current health and safety legislation. You will also gain an insight into current legislation within the context of employment and equality and diversity.

In order to complete this Unit successfully, you will be required to achieve a satisfactory level of performance in all four pieces of assessed work.

Student writing

Key facts

Mode of study
Distance Learning
Method of study

This course requires you to manage your workload independently, and will involve attendance at a campus or centre - often for assessment purposes only.

Entry requirements

It would be beneficial to have some familiarity with administrative functions. This may be demonstrated by possession of the Administrative Services (DM3P 11) unit or equivalent, or through recent, relevant work experience.

What you will need

Access to Microsoft Word may be required. Students are responsible for securing any unit resources listed.

What you need to know

Additional costs

This course involves an additional SQA fee. Please see our Courses Explained page for further information on costs.

Anything else?

Please note that fee waivers may apply. Find out more about funding for part-time courses.

Next steps




This course requires some attendance at College, often for assessment purposes only. Please enquire about expectations for your specific course when booking.

Attendance is usually at the Aberdeen City Campus or Fraserburgh Campus.

Pre-entry guidance is required prior to booking a place on this course. Please contact Brenda Bryce, Distance Learning Co-ordinator by email or on 01346 506014 in the first instance for more information. When submitting your distance learning application form, please ensure you attach the additional information sheet listing qualifications and previous knowledge with your application. You may be required to attend College for assessment. Please check if this is a requirement for your course.

Duration Fees* Code
40 Hours over 6 Months £125.00
Paper applications only

Paper applications

You must submit a paper application form and additional information form for this course and return them to us completed and signed.

Completed forms should be returned to the following freepost address:

The Student Information & Admissions Manager
North East Scotland College
Aberdeen City Campus

Should you have any problems with your application, please contact the Student Advice Centre:

Telephone: 01224 612330

If you take up a place on a College course, at the start of the course you will be asked to sign an enrolment form. In signing the form and/or taking up a place on a College course, you will enter into a contract with the College and be bound by the North East Scotland College Standard Terms and Conditions of Study. Copies of the Terms and Conditions are available for inspection on notice boards and at various locations throughout the College, at the College Reception, on the College website:, or can be obtained on request from the Student Funding and Admissions Manager, North East Scotland College, Aberdeen City Campus, Gallowgate, Aberdeen AB25 1BN. Please note that courses are offered subject to (a) there being sufficient numbers of enrolments and (b) the availability of resources. The College reserves its right (i) not to run courses where the number of students is considered insufficient or where resources are unavailable and (ii) in certain circumstances, to refuse admission to an individual applicant.