Office Management SCQF Level 8

Explore fundamental office management principles and practices.


Why take this course?

This Unit introduces the essential skills required to effectively manage and organise an administrative environment. It is suitable for learners who wish to progress to a supervisory/managerial level. You will explore the key concepts which underpin the role of the Office Manager and will be introduced to some essential skills required to effectively manage and organise an administrative environment. On completion of the entire Unit, you will be able to:

  • Manage and lead people and activities within the office environment
  • Manage organisational change
  • Manage and co-ordinate the recruitment and selection process
  • Evaluate the role of training and development within the office environment

What you will experience

The Unit has four main areas which have been split into separate outcomes:

In Outcome 1 you are required to explore the role of the Office Manager within the context of delegation, decision making, planning and the budgetary process. You will also look at different approaches to leadership and will evaluate how these may impact on employee motivation.

In the Outcome 2 you will examine the key concepts which underpin change management and you will analyse and apply the Political, Economic, Social, Technology, Environmental, Legislative (PESTEL) framework to a given case study or real life scenario. You will also look at resistance to change, identify some of the reasons why people resist change, and study appropriate strategies to overcome resistance to change.

In Outcome 3 you are required to investigate the recruitment and selection process and you will gain an insight into the staff planning cycle. As part of the assessment for this outcome you will be required to create key documents which support the recruitment and selection process and you will learn of the importance associated with adherence to relevant legislation.

Outcome 4 will explore the key areas relating to training and development within the working environment. You will gain insight into the induction process and you will learn how to identify training needs within an organisational context. You will gain awareness of the performance review process and learn how this process can be used to identify training needs. You are also required to evaluate different methods of on-the-job and off-the-job training. Finally, you will explore different ways to evaluate the overall effectiveness of the training.

For successful completion of this Unit, you are required to achieve a satisfactory level of performance in all assessed work. To do this you will be expected to apply the concepts you have learned during the unit to the given case study scenario/real life situation. Assessment for outcomes 1 and 2 may be based on a case study or workplace situation and evidence may be presented in electronic or hard copy format. Assessment for outcomes 3 and 4 may be based on assessments of a given case study or real life situation. Candidates could produce evidence based on a simulated case study or an actual workplace situation.

Student writing

Key facts

Mode of study
Distance Learning
Method of study

This course requires you to manage your workload independently, and will involve attendance at a campus or centre - often for assessment purposes only.

Entry requirements

It would be beneficial to have some competence in office administration. This may be demonstrated by possession of Office Administration (F7JA 34) or equivalent, or through recent, relevant work experience.

What you will need

Students are responsible for securing any unit resources listed.

What you need to know

Additional costs

This course involves an additional SQA fee. Please see our Courses Explained page for further information on costs.

Anything else?

Please note that fee waivers may apply. Find out more about funding for part-time courses.

Next steps




If you would like more information before enrolling on this course please contact Will Sinclair, ICT and Quality Co-ordinator, by email: or by telephone: 01224 612007.

Duration Fees* Code
80 Hours over 12 Months £250.00
Paper applications only

Paper applications

You must submit a paper application form and additional information form for this course and return them to us completed and signed.

Completed forms should be returned to the following freepost address:

The Student Information & Admissions Manager
North East Scotland College
Aberdeen City Campus

Should you have any problems with your application, please contact the Student Advice Centre:

Telephone: 01224 612330

If you take up a place on a College course, at the start of the course you will be asked to sign an enrolment form. In signing the form and/or taking up a place on a College course, you will enter into a contract with the College and be bound by the North East Scotland College Standard Terms and Conditions of Study. Copies of the Terms and Conditions are available for inspection on notice boards and at various locations throughout the College, at the College Reception, on the College website:, or can be obtained on request from the Student Funding and Admissions Manager, North East Scotland College, Aberdeen City Campus, Gallowgate, Aberdeen AB25 1BN. Please note that courses are offered subject to (a) there being sufficient numbers of enrolments and (b) the availability of resources. The College reserves its right (i) not to run courses where the number of students is considered insufficient or where resources are unavailable and (ii) in certain circumstances, to refuse admission to an individual applicant.