Principles of Customer Service

Learn how to provide high-quality, professional customer service.


Why take this course?

This course is currently Register an Interest only - please express your interest in the availablity section of this webpage. 

Developed specifically for the UK, WorldHost is designed for anyone working within the service sector, frontline members of staff or anyone with an interest in gaining a nationally recognised customer service qualification. It consists of a dynamic series of 4, stand alone customer service programmes, which can lead to a Level 2 Customer Service qualification.

The aim of the course is to help businesses gain a competitive edge by completing a world-class training programme which has been specifically developed to raise the standard and delivery of customer service in the UK. Course type: People 1st.

What you will experience

You will build valuable skills and techniques which are fundamental to service professionalism. You will learn to take pride in what you do and where you live, and cover a number of key topics including: 

  • Purpose
  • Welcoming people skills
  • Topics to avoid
  • What forms a first impression?
  • The communication process
  • Why should I handle customer concerns?
  • Effective listening
  • Visitor needs
  • Value of tourism
  • Personalised key commitments
Student writing

Key facts

Mode of study

Entry requirements

There are no formal entry requirements for this course.

What you need to know

Anything else?

The WorldHost Recognition certification is valid for two years and can be renewed upon completion of a refresher course. Businesses can gain WorldHost recognition once 50% of their frontline staff have completed the WorldHost programmes. They will then be able to display the Recognition Award and the WorldHost logo as part of their business operations, marketing materials and website.

Next steps




Please note that timetabling changes can often occur after the Part-time Course Guide is published, and as a result the printed version of the guide may not hold the most up-to-date information.

We therefore advise you that all start dates and times listed on the website are at all times accurate, and should be used as your main point of reference before booking your course.

This course is currently unavailable. Please contact the Student Advice Centre for more information or register an interest.

If you take up a place on a College course, at the start of the course you will be asked to sign an enrolment form. In signing the form and/or taking up a place on a College course, you will enter into a contract with the College and be bound by the North East Scotland College Standard Terms and Conditions of Study. Copies of the Terms and Conditions are available for inspection on notice boards and at various locations throughout the College, at the College Reception, on the College website:, or can be obtained on request from the Student Funding and Admissions Manager, North East Scotland College, Aberdeen City Campus, Gallowgate, Aberdeen AB25 1BN. Please note that courses are offered subject to (a) there being sufficient numbers of enrolments and (b) the availability of resources. The College reserves its right (i) not to run courses where the number of students is considered insufficient or where resources are unavailable and (ii) in certain circumstances, to refuse admission to an individual applicant.